Contact Us
Got a question about one of the casino brands we cover, spotted something that needs a second look, or just want to send feedback on how we rate and rank sites for Canadian players? This page explains the best way to reach us and what we can help with.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. Send us as much detail as you can — which casino or page you're referring to, and what prompted the message — so we can look into it properly. We read every email personally and aim to reply within a couple of business days, though busier periods can occasionally push that out a little.
What we can help with
- Review accuracy — if a bonus term, licensing detail or feature we've listed for a casino has changed, tell us and we'll verify it against the operator's current terms.
- General enquiries — questions about how our comparison tables work, why a casino sits where it does in our rankings, or how we approach responsible gambling coverage.
- Site feedback — broken links, confusing sections, or anything that made the site harder to use than it should have been.
- Press and partnerships — if you represent a licensed operator or a media outlet, say so in your first message and outline what you're looking for.
What we can't help with
We're an independent comparison site, not a casino operator, a payment provider or a regulator. That means a few things sit outside what we can resolve directly:
- Account issues, deposits, withdrawals or bonus disputes at a specific casino — these need to go to that casino's own support team, since we don't hold customer account details or process transactions.
- Complaints requiring formal regulatory intervention — these belong with the licensing authority named in that casino's own terms.
- Requests for personalised gambling advice. If you're concerned about your own play or someone else's, our Responsible Gambling page has practical steps and support resources.
Before you email us about a specific casino
If your message relates to one of the brands we cover — such as Betninja, WinnerIsland, Zoccer, Betscore or any other operator listed on ecclectica.ca — a few quick checks first can save time:
- Check the casino's own terms and conditions page for the bonus, wagering requirement or payment detail in question, since these can change without notice on the operator's side.
- Confirm which province you're playing from — rules, licensing and payment availability can vary across Canada.
- Have your account email or reference number ready if you're asking us to double-check something we've published, so we can match it against our own notes.
For background on how we put our rankings together in the first place, and what separates a strong Canadian casino offer from a weak one, our reviews explain the criteria in full — this contact page is just for reaching the team directly.
Who this site is
Online Casinos at ecclectica.ca is an independent comparison resource covering online casinos available to players across Canadian provinces. We don't accept payment in exchange for a better ranking; our About Us page has more on how the site is run, and our Terms and Conditions page covers the legal basics of using the site itself.
A quick note on response times
We're a small team, so while most emails get a reply within a couple of days, detailed research requests — like a deep dive into a specific casino's payment processing times or bonus terms — can take a little longer. If your enquiry is urgent, such as a live account problem, please contact the casino operator directly rather than waiting on us, since they're the only ones with access to your account.